The Tools

A summary of all the tools available in the Hearts and Minds kit are below. To find further information on each of these, please click on the relevant hyperlink or go to the Toolkit tab:


Understanding Your Culture


This brochure helps you to develop an understanding of the culture in your organisation. Using it in meetings and workshops will give you a clear view of both the present and desired cultures, and what personal behaviours individuals can adopt to reduce the gap


Learning from incidents (New for 2016)


This booklet helps organisations learn more effectively from incidents by examining the processes in place for learning, and through engaging people in how to prevent incidents occurring.

SAFE: Safety appraisals for everyone (formerly Seeing yourself as others see you)

To find out how others see us, the Seeing Yourself As Others See You upward appraisal process compares how you see yourself with how other people see you. It evaluates appraisees on four aspects of Health, Safety and Environment (HSE): walking the talk, informedness, trust and priorites.


Making Change Last


When people have a personal interest in the success of a project, its management is easy. The Making Change Last brochure takes this idea and puts it into practice with a process for ensuring the success of projects and initiatives by winning the hearts and minds of all involved. Change may range from a major initiative, such as a cultural transformation in the entire organisation, down to the implementation of a new way of working at a specific worksite. People have to be won over so that they want to achieve the goals.


Risk Assessment Matrix


A good appreciation of the Health, Safety and Environment (HSE) risks in your area of responsibility helps to correctly direct resources for improvement. The Risk Assessment Matrix (RAM) is a tool to rank, assess these risks and discuss what changes need to be made so that the risk is as low as as reasonably practicable (ALARP). 

Driving for Excellence

This brochure is aimed at changing the attitude of all drivers, both professionals and casual drivers. The exercises contained are aimed at two main groups, drivers (who must concentrate on road hazards) and supervisors (who focus also on plans and schedules that affect drivers’ safety). Driving for Excellence uses the Hearts and Minds’ Safe Behaviour Model, and show that there are six clear steps to becoming a safer driver.


Achieving Situation Awareness


This tool uses a simple technique to help people recognise when a normal situation has the potential to become dangerous. Accidents rarely happen because of a single catastrophic failure, except when that failure is at the end of a chain of non-catastrophic failures and organisational oversights. The Rule of Three (red, amber, green) means that risks are no longer considered in isolation, but together to minimise incidents.  

Improving Supervision

People are often promoted to the role of a supervisor because they have the ability to meet production targets and have had suitable technical training. However, that does not necessarily mean that they have completed training to enable them to become successful supervisors. This brochure aims to help both people new to this role, and also refresh the skills of those who have been supervisors for some time. The step-by-step process will identify any problems with the quality of supervision and drive improvement.


Working Safely


The Working Safely brochure provides a structure for understanding causes of unsafe behaviour and addressing them. It explains how and why people fail to act properly around hazards, contains tools that can be run in formal workshops or informally as day-to-day activities and helps change the attitudes of people who take part in the exercises. It also gives guidelines for managers on how to set clear expectations and improve safety reporting systems.


Managing Rule Breaking 

Rules and procedures form one of the major barriers between hazards and unwanted events. Failure to follow these established procedures removes one or more of these barriers. This can be due to human error, or the rules can be broken intentionally. In combination with a single error or mechanical failure, violations can lead to disaster (Swiss cheese model, as illustrated below). The Managing Rule Breaking tool will help you to understand why people break rules intentionally and how to manage and change this.