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Managing Rule Breaking

Rules and procedures form one of the major barriers between hazards and unwanted events. Failure to follow these established procedures removes one or more of these barriers. This can be due to human error, or the rules can be broken intentionally. In combination with a single error or mechanical failure, violations can lead to disaster (Swiss cheese model as illustrated below). The Managing Rule Breaking tool will help you to understand why people break rules intentionally and how to manage and change this.

The majority of people break rules and cut corners for what they see as good reasons - often to get the job done. Managing Rule Breaking explains that most people can be classified as either a Sheep or a Wolf and illustrates how to get both to follow procedures. Sheep are guardians of high standards who dislike having to break the rules. Wolves have fewer problems with violation, feel in control of situations and exploit opportunities when they arise.

The booklet leads groups through a step-by-step process, so they can identify the existence of problems, find solutions, and realise that any behaviour has consequences. Four worksheets are included within Managing Rule breaking:

1. Procedures and Practices Questionnaire

2. Worksite Conditions Questionnaire

3. Consequences of Errors and Violations

4. Consequences for Exemplary and Expected behaviours.

The first two are scratchforms, and as such can only be used once. New sets can be reordered using the main order form (the other two are intended to be re-used).

If you would like to order the full booklet click here or if you are a Shell employee please click here. 

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