Hearts and Minds
World-class health, safety and environment (HSE) performance involves more than mechanically applying a management system – it requires the involvement of everyone in the organisation, from top to bottom. It involves utilising knowledge at all levels, and fully integrating HSE within everyday behaviour.
Winning Hearts and Minds is about getting everyone to work safely, not because they’ve been told to, but because that is the way they want to work and that is the way they know how to work. Hearts and Minds is about improving the culture of safety in an organisation, making safety a fully integrated part of working behaviour, and in the process easier to manage.
What is Hearts and Minds?
Hearts and Minds is a toolkit intended to help organisations to improve their HSE performance by:
1. Leading the way – the ‘route to the top’ of the HSE culture ladder
2. Providing the process and tools to get everyone involved and to facilitate behavioural change –the necessary components of a solution
The Hearts and Minds Toolkit enables you to create a truly proactive and generative approach to HSE management. Learn more by freely downloading the Winning Hearts and Minds Roadmap.
World class HSE performance...
The Hearts and Minds safety toolkit was developed by Shell E&P, based upon 20 years of university research, and is being successfully applied in both Shell and non-Shell companies around the world. Hearts and Minds uses a range of tools and techniques to help the organisation involve all staff in managing HSE as an integral part of their business. Collectively, these tools and techniques are known as the Hearts and Minds Toolkit.
This state of the art toolkit is available to those outside the Shell Group, thanks to a publishing agreement between the Energy Institute and Shell E&P. The Hearts and Minds Toolkit has tools suitable for managers, team leaders and workforce at all levels, that are designed to work alongside any existing HSE tools your organisation may already use. In addition, the EI provides support on the toolkit, as well as a wide range of free web resources.
A brief summary of the individual tools in the Hearts and Minds programme is listed in ‘the tools’ section. A full description, plus slide presentations and animations designed to assist delivery in workshops, are given in the ‘Toolkit’ tab.
Profits generated by the sale of the Hearts and Minds toolkit are used to update and extend it by funding research and development, aimed at helping companies improve their HSE performance. For further information about current research activities, click here.
Hearts and Minds News:
New Hearts and Minds tool: Learning from incidents
After a number of years of research, the EI has now published a new Hearts and Minds tool called Learning from incidents. Click here to find out more.
Training course: Delivering safety culture change using the Hearts and Minds toolkit
This 3-day interactive training course and certificate will teach delegates the fundamentals of improving safety culture using the award-winning Hearts and Minds toolkit.
Click here to find out more.
Case study: Interview with Dr Robin Bryden - Using Hearts and Minds at Sakhalin Energy
Dr Robin Bryden is currently seconded by Shell to work as Head of Safety at Sakhalin Energy in Russia, but he is probably better known throughout the energy safety sector as being one of the original developers of the Hearts and Minds toolkit. The EI’s Hearts and Minds Programme Officer, Stuart King, had the opportunity to catch up with Robin and ask a number of questions about Robin’s experiences working for Shell and using the Hearts and Minds toolkit.
To read the interview, please visit the EI's HOF BLOG (Human and Organisational Factors Blog).
Understanding Your Culture Online Survey
Understanding your culture is a proven and effective workshop-based tool to help you understand and improve safety culture. However, sometimes a larger survey of the organisation is desirable for understanding company performance, better targeting of resources or for benchmarking purposes. Building on the success of the brochure-based tool, the EI now offers Understanding your culture as a web-based survey, allowing you to easily gain a snapshot of the safety culture across the organisation. Click here to find out more.
EI HOF BLOG - Human and Organisational Factors Blog
HOF Blog primarily aims to provide a space for Hearts and Minds and human factors users and practitioners to share knowledge regarding their experiences of using Hearts and Minds and other human factors tools. To this end, we hope to build a solid body of knowledge on the best ways of improving safety that is based on actual user’s experience, and create a focal point for a human factors and Hearts and Minds community. Please visit www.eihofblog.wordpress.com.
The swiss cheese model explained (flash movie within zipped file 1MB)
The Theory Behind the Programme (poster in PDF 805KB)
Roadmap (poster in PDF)